Yes, we deliver to all governorates across Oman. No matter where you are in the Sultanate, we’ve got you covered.

Delivery typically takes 2–3 business days depending on your location within Oman.

Once your order is shipped, you will receive a confirmation. For updates, you can contact us directly via WhatsApp or email at info@mylozari.com.

Currently, all orders are subject to a delivery fee. You can also avoid delivery charges entirely by choosing to pick up your order from any of our 4 branches across Oman.

You may request a return or exchange within 15 days of receiving your order, provided the product is in its original condition with the original box and all accessories.

Return shipping is covered by the customer at a flat rate of 2 OMR. If your original order had free shipping, a 1 OMR fee will be deducted to cover the original delivery cost.

Once the returned product is inspected and approved, your refund will be processed within 14 business days.

If you received a defective or damaged item, you may return it within 30 days of receiving it. After inspection, we will refund the full product value plus the original shipping fees within one week of your return request.

Returns are not accepted in the following cases:

• The return is requested after 15 days of delivery
• The product has been used, damaged, or is not in its original condition
• The item is a consumable product that has been used or installed

Lozari sandals follow standard Omani sizing. If you are between sizes, we recommend sizing up. We don’t currently have a printed size chart, but our team is happy to help you find the right fit, just message us on WhatsApp before ordering.

Depending on the collection, Lozari sandals are crafted from premium leather, rubber, and medical-grade materials. For specific material details per collection, visit the individual product pages or contact us on WhatsApp.

To keep your sandals in great condition:

• Wipe clean with a dry or slightly damp cloth
• Avoid prolonged exposure to water or direct sunlight
• Store in a cool, dry place when not in use
• For leather sandals, use a leather conditioner occasionally

We have 4 branches across Oman, in Al Khoudh, Al Hail, Qurum (Muscat), and Sohar. Visit our Stores page for full addresses and maps.

Yes, in-store pickup is available at all our branches. Simply contact us on WhatsApp after placing your order to arrange a pickup at your preferred branch.

All branches are open:
Saturday – Thursday: 10:00 – 13:00 & 16:00 – 22:00
Friday: 16:00 – 22:00

We accept Visa, Mastercard, American Express, and K-Net via the Tap payment gateway. Cash on delivery is also available.

Yes. All transactions are processed through Tap, a certified and secure payment gateway. Your card details are never stored on our website.